Frequently Asked Questions
All DCKN products use 100% grass-fed beef tallow, combined with minimal, natural ingredients like raw honey, olive oil, and beeswax—no parabens, fillers, or synthetic fragrances.
Yes. Tallow’s fatty-acid profile closely matches your skin’s natural oils, so it absorbs quickly, won’t clog pores, and helps calm redness and inflammation.
Moisturizer: Warm a pea-size amount between fingertips, then gently massage into clean skin.
Lip Balm: Glide directly onto lips as needed.
Soap Bar: Lather in hands (or on a cloth), cleanse face and body, then rinse and follow with moisturizer.
Many customers notice softer, calmer skin after the first use. For deeper healing (scars, chronic dryness), allow 1–2 weeks of daily use for best results.
Processing: 1–2 business days
Delivery: 8–13 business days (we’re experiencing high volume but are working to speed this up)
Yes, we ship worldwide. Shipping costs and delivery windows will be calculated at checkout based on your location.
Once your order ships, you’ll receive an email with a tracking number. Use it on the carrier’s site or in your DCKN account to follow its journey.
We accept all major cards (Visa, MasterCard, AmEx), plus Apple Pay, and Google Pay—all securely processed.
You have 30 days from delivery to request a return (unused, in original packaging). We cover returns for damaged, defective, or incorrect items only. See our full Returns & Refund Policy for details.
We stand by our formulas. If you’re not satisfied after giving DCKN a fair trial (7–10 days), contact us at cian.business@outlook.com and we’ll work with you to make it right.